Help Me Choose

Q: Returns & Exchanges: which policy applies to me?

We want you to feel completely confident in your purchase. First-time customers: TBYB your first return is free. There's no restocking fee, and we cover the shipping. Returning customers: exchanges are always free. See the full details: Try Before You Buy return policy · Returning customer return & exchange policy Not sure which applies to you, or have a question about a specific order? Email wigvana@gmail.com or call (760) 779-8520 and we'll help you sort it out.

Choosing a wig online can feel overwhelming. The right color, length, cap size and cap construction all make a difference in how a wig looks and feels. You don't have to figure it out alone. Ava and Giovanni help customers find their perfect match every day, and they'd love to help you too.

Talk to us

Call: (760) 779-8520
Email: wigvana@gmail.com

Helpful to have ready

A photo of your current hair, or of a style you love
The colors you're drawn to, or a photo of your natural color
Your head measurement, if you know it (we can walk you through measuring)
Anything we should know, such as a sensitive scalp or thinning hair

Want to try it at home first?

First-time customers can try eligible Wigvana Wigs styles at home for $25 with our Try Before You Buy program.

In-person fitting & styling

Our Palm Desert showroom is temporarily closed as we move to a new location in the Palm Desert area, and will reopen in late fall 2026. In the meantime, we've partnered with experienced hairdressers in the Palm Desert area — and with hairdressers across the United States as partner salons — who meet with customers once they've received their new wig or topper. They'll teach you how to put it on, fit it, and wear it with confidence, and they can customize the piece however you'd like — trimming the bangs, thinning it out, or giving it a full cut. To set up a fitting, email wigvana@gmail.com or call (760) 779-8520 and we'll connect you with a partner salon near you.

Need help?

Returns & Exchanges, Made Simple

Real talk about how returns work — no fine print surprises.

Returns & Exchanges: which policy applies to me?

We want you to feel completely confident in your purchase.

First-time customers: TBYB your first return is free. There's no restocking fee, and we cover the shipping.
Returning customers: exchanges are always free.

See the full details: Try Before You Buy return policy · Returning customer return & exchange policy

Not sure which applies to you, or have a question about a specific order? Email wigvana@gmail.com or call (760) 779-8520 and we'll help you sort it out.

How long will it take to get my orders?

Orders ship right away from our Utah warehouse, usually within 1 business day. Most U.S. orders arrive in 3–5 business days. International delivery typically takes 7–21 days, and tracking details are sent in your confirmation email

Any questions?

You can contact us through our contact page here on our Wigvana.com website! We will be happy to assist you.