Refund policy
Returning Customer — Return & Exchange Policy
This policy applies to returning customers — anyone who has already used their one-time Try Before You Buy return. First-time customers should see our Try Before You Buy Return Policy instead.
Your return window
- You have 10 days after delivery to notify us at wigvana@gmail.com if you'd like to return or exchange an item.
- We need to receive your item within 10 days of that notification to process a refund, exchange, or store credit.
Restocking fee and shipping
A $35 restocking fee applies to qualifying returns. Shipping (both ways) and credit card processing fees are the customer's responsibility and will be deducted from your refund.
Exchanges and store credit
Exchanges are free — if the color, cap size, or style isn't right, we'll help you find the one that is. Store credit for the full purchase amount is available; return shipping is the customer's responsibility. Not sure what to choose? Schedule a virtual consultation with one of our stylists. Please choose your exchange carefully: once you exchange an item, the replacement piece you select is final sale — it cannot be returned, exchanged again, or credited.
How to return your item
- Email wigvana@gmail.com within 10 days of delivery to request a Return Authorization Code (RAC).
- Write the RAC clearly on the outside of your return package — packages without it will be refused and returned to sender.
- Ship your item back within 10 days of notifying us. Return shipping is at your own expense; we recommend a trackable, insured service.
Sale, promotional, and discounted orders
Orders placed during a sale, promotion, or with a discount code are exchange only — check your order confirmation email for details.
Condition requirements
To qualify for a refund or exchange, your item must be unworn beyond trying it on, free of odor (perfume, smoke, hairspray, pets), unbrushed, unaltered, and returned in its original packaging with tags and any included materials. No heat or styling tools may have been used, and there should be no makeup or styling product residue. Lace fronts and monofilament caps must be completely uncut, and the factory parting must be undisturbed. Wigvana inspects every return and makes the final call on eligibility — items that don't meet these conditions may be denied a refund or subject to the $35 restocking fee.
Custom orders
Custom cuts, custom color, and pre-cut lace fronts are final sale and not eligible for return or exchange, unless the piece arrives faulty and Wigvana is unable to repair it.
Cancellations
Orders cancelled before receipt incur a $35.00 restocking fee and shipping fees deduction (both ways). Swapping to a different piece before your order ships incurs a $30 exchange charge. This $35 applies to returning-customer orders. First-time Try Before You Buy orders are cancelled under the 30% fee in our Try Before You Buy Return Policy.
International orders
Wigvana isn't able to advise on country-specific import taxes or duties, and these fees are non-refundable. Customers are responsible for accurately completing customs declarations on returns; if inaccurate paperwork results in a charge to Wigvana, that cost is deducted from your refund.
Processing time
Refunds and exchanges are processed within 3–5 business days of us receiving your return, and refunds typically appear on your statement within 7–14 business days.
In-store purchases
Purchases made in person at any Wigvana location are final sale — no returns for change of mind. A one-time exchange of equal or greater value is available for special orders only.
Return address
Wigvana – Returns Department
74801 Hovley Ln. E., Unit #10162
Palm Desert, CA 92260
Packages without a Return Authorization Number written on the outside will be marked "Return to Sender."
Questions? Email wigvana@gmail.com or call (760) 779-8520. This policy is subject to change at Wigvana's discretion.