Try Before You Buy — Return Policy
This policy applies to first-time customers purchasing through the Wigvana Try Before You Buy Program. Already used your free return? See our Customer Return & Exchange Policy instead.
Eligible products
Try Before You Buy is available exclusively on Wigvana-brand wigs and toppers — our in-house line. Wigs, toppers, and other items from the third-party brands we carry are not eligible for this program and cannot be booked as a $25 trial order.
The $25 program fee
Try Before You Buy carries a $25 program fee, paid when you place your order. If you keep the piece, that $25 is credited toward the balance. If you return the piece, Wigvana retains the $25 as the fee for the program. The fee covers shipping out to you and, on a qualifying first return, your prepaid return label — so $25 is the full cost of trying a wig or topper at home.
Some words of advice
If you're new to wigs and toppers, give yourself time to make your new hair "yours." It can take a few days to adjust to having extra hair — that's completely normal. Once you wear it, blend it with your own hair, and get it styled by a hairdresser if needed, it becomes part of you. Book a free Wigvana Check-In and one of our hair experts will walk you through it.
Your return window
- You have 3 days (72 hours) after delivery to notify us if you want to return or exchange your item. Email wigvana@gmail.com within that window.
- Once you've notified us, we need to receive the item back within 10 days to process your refund, exchange, or store credit.
- If we don't hear from you within 72 hours of delivery, we'll assume you're keeping it and will charge the remaining balance on your Try Before You Buy order.
What's free, what's not
Your first returned item is completely free — no restocking fee, and we pay for shipping both ways. This applies once per person, on one product. If you order more than one item in your first order (say, two wigs) and return both, only the lower-priced item qualifies for this free return; the additional item is handled under our standard Customer Return, Cancellations & Exchange Policy instead.
The Post-Purchase Check-In
First-time customers must book a Wigvana Post-Purchase Check-In (phone or video call) to remain eligible for the free return terms above. Book it using the calendar at the bottom of the Try Before You Buy product page — submit your requested date and time there and we will confirm. This call is your best opportunity to get comfortable with your new piece before deciding. If you decline to book and complete this check-in, your free return eligibility is voided and your return will instead be handled under our standard Customer Return, Cancellations & Exchange Policy.
Exchanges and store credit
Try Before You Buy orders and not eligible for exchange or store credit.
How to return your item
- Email wigvana@gmail.com within 72 hours of delivery to request a Return Authorization Code (RAC).
- Write the RAC clearly on the outside of your return package — packages without it will be refused and returned to sender.
- We'll provide a complimentary prepaid USPS return label for your first return (U.S. customers). International customers arrange pickup with DHL Express at their own expense.
- Ship your item back within 10 days of notifying us.
Condition requirements
To qualify for your free return, your item must be unworn beyond trying it on, free of odor (perfume, smoke, hairspray, pets), unbrushed, unaltered, and returned in its original packaging with tags and any included materials. No heat or styling tools may have been used, and there should be no makeup or styling product residue. The item must not be washed. Lace fronts and monofilament caps must be completely uncut, and the factory parting must be undisturbed. Wigvana inspects every return and makes the final call on eligibility — items that don't meet these conditions your credit card will be billed for the full MSRP purchase price of the item.
If the item does not meet the condition requirements your credit card will be charged at the MSRP price of the item. We will contact you to determine if you want us to return the item to you? You will be responsible for shipping charges to return your purchase to you. If you do not want the item returned to you or we do not hear from you (within 30 days) the item will be donated to charity.
Sale and clearance items
Items marked "Loyalty Discount," "Perfect30 Discount," "Price Drop," "Clearance," or purchased with a "Final" discount code are not eligible for return due to change of mind, incorrect color, size, or length. These items may be eligible for exchange only, as long as all other terms and conditions are met. Try Before You Buy purchases are only eligible for the Wigvana Loyalty discount — no additional discounts or promos (including Perfect30) may be applied.
Custom orders
Custom cuts, custom color, and pre-cut lace fronts are final sale and not eligible for return or exchange, unless the piece arrives faulty and Wigvana is unable to repair it.
Cancellations
Try Before You Buy orders cancelled before the item has been shipped from our supplier incur a 30% restocking fee. Swapping to a different piece before your order ships incurs a $30 exchange charge. (This 30% applies to the Try Before You Buy program only).
International orders
Wigvana isn't able to advise on country-specific import taxes or duties, and these fees are non-refundable. Customers are responsible for accurately completing customs declarations on returns; if inaccurate paperwork results in a charge to Wigvana, that cost is either charged to your credit card or deducted from your refund.
Processing time
Refunds and exchanges are processed within 3–5 business days of us receiving your return, and refunds typically appear on your statement within 7–14 business days. Shipping fees are non-refundable and will be deducted from your refund amount.
Return address
Wigvana – Returns Department
74801 Hovley Ln. E., Unit #10162
Palm Desert, CA 92260
Questions? Email wigvana@gmail.com or call (760) 779-8520. This policy is subject to change at Wigvana's discretion.