Try Before You Buy — Return Policy

This policy applies to first-time customers purchasing through the Wigvana Try Before You Buy Program. Already used your free return? See our Returning Customer Return & Exchange Policy instead.

Some words of advice

If you're new to wigs and toppers, give yourself time to make your new hair "yours." It can take a few days to adjust to having extra hair — that's completely normal. Once you wear it, blend it with your own hair, and get it styled by a hairdresser if needed, it becomes part of you. Book a free Wigvana Check-In and one of our hair experts will walk you through it.

Your return window

• You have 3 days (72 hours) after delivery to notify us if you want to return or exchange your item. Email wigvana@gmail.com within that window.
• Once you've notified us, we need to receive the item back within 10 days to process your refund, exchange, or store credit.
• If we don't hear from you within 72 hours of delivery, we'll assume you're keeping it and will charge the remaining balance on your Try Before You Buy order.

What's free, what's not

Your first returned item is completely free — no restocking fee, and we cover return shipping. This applies once per person, on one product. If you order more than one item in your first order (say, two wigs) and return both, only the lower-priced item qualifies for this free return; the additional item is handled under our standard Returning Customer Return & Exchange Policy instead.

The Post-Purchase Check-In

First-time customers must book a Wigvana Post-Purchase Check-In (phone or video call) to remain eligible for the free return terms above. This call is your best opportunity to get comfortable with your new piece before deciding. If you decline to book and complete this check-in, your free return eligibility is voided and your return will instead be handled under our standard Returning Customer Return & Exchange Policy.

Exchanges and store credit

Exchanges are free — if the color, cap size, or style isn't quite right, we'll help you find the one that is. First-time customers are eligible for a full store credit with free return shipping if we don't have your desired exchange item in stock.

How to return your item

1. Email wigvana@gmail.com within 72 hours of delivery to request a Return Authorization Code (RAC).
2. Write the RAC clearly on the outside of your return package — packages without it will be refused and returned to sender.
3. We'll provide a complimentary prepaid USPS return label for your first return (U.S. customers). International customers arrange pickup with DHL Express at their own expense.
4. Ship your item back within 10 days of notifying us.

Condition requirements

To qualify for your free return, your item must be unworn beyond trying it on, free of odor (perfume, smoke, hairspray, pets), unbrushed, unaltered, and returned in its original packaging with tags and any included materials. No heat or styling tools may have been used, and there should be no makeup or styling product residue. Lace fronts and monofilament caps must be completely uncut, and the factory parting must be undisturbed. Wigvana inspects every return and makes the final call on eligibility — items that don't meet these conditions may be denied a return or exchange.

Sale and clearance items

Items marked "Price Drop," "Clearance," or purchased with a "Final" discount code are not eligible for return due to change of mind, incorrect color, size, or length.

Custom orders

Custom cuts, custom color, and pre-cut lace fronts are final sale and not eligible for return or exchange, unless the piece arrives faulty and Wigvana is unable to repair it.

Cancellations

Orders cancelled before receipt incur a 30% restocking fee. Swapping to a different piece before your order ships incurs a $30 exchange charge.

International orders

Wigvana isn't able to advise on country-specific import taxes or duties, and these fees are non-refundable. Customers are responsible for accurately completing customs declarations on returns; if inaccurate paperwork results in a charge to Wigvana, that cost is deducted from your refund.

Processing time

Refunds and exchanges are processed within 3–5 business days of us receiving your return, and refunds typically appear on your statement within 7–14 business days. Shipping fees are non-refundable and will be deducted from your refund amount.

Return address

Wigvana – Returns Department
74801 Hovley Ln. E.
Palm Desert, CA 92260

Questions? Email wigvana@gmail.com or call (760) 779-8520. This policy is subject to change at Wigvana's discretion.