We want you to feel completely confident in your purchase. Which policy applies depends on where you are in your Wigvana journey:

• First-time customers (Try Before You Buy) — your first return is free: no restocking fee, and we cover shipping.
• Returning customers — exchanges are always free; a flat $35 restocking fee applies to refunded returns. The shipping cost (both ways) and credit card fees will be deducted from your refund.

Not sure which applies to you, or have a question about a specific order? Email wigvana@gmail.com or call (760) 779-8520 and we'll help you sort it out.

Orders ship right away from our Utah warehouse, usually within 1 business day. Most U.S. orders arrive in 3–5 business days. International delivery typically takes 7–21 days, and tracking details are sent in your confirmation email

You can contact us through our contact page here on our Wigvana.com website! We will be happy to assist you.