Exchanging or Returning an Item?

Not sure about your purchase? No Worries. We've got you. Simply send your items back within 3 days from receiving date. For more information see the details below. PLEASE NOTE: Orders placed during sales and promotions will be EXCHANGE ONLY. Please review the details provided in your order confirmation email.

Exchanges are FREE. Let's get it right the second time around, whether that means finding the right cap construction, style, or color. Choose from a large selection. Not sure what works best for you? Schedule a personalized virtual wig consultation with our wig experts: Ava, Giovanni or anyone of our licensed hairstylist.

There is a 3-day return/exchange policy for all purchases from this website as long when your item is received from the shipping carrier, and includes weekends. Wigvana uses a tracking system for all items shipped. (All purchases made at the brick and mortal home of Wigvana, our retail shop The Wig Wam, in Palm Desert, Ca. are final sales, no returns / no refunds / no cancellations. A one time exchange for in store purchases is allowed for special orders only.

Wigs must be shipped back to Wigvana within 3 days of receipt in the the original packaging, with tags attached, to qualify for return/exchange.

You must request a Return Merchant Authorization Number, send an email to request a RMA # to: wigvana@gmail.com for a return authorization. Please insert a copy of the RMA with the wig. DO NOT RETURN YOUR PURCHASE WITHOUT THE REQUIRED RMA PROVIDING BY US. Package's will not be accepted without RMA attached. Packages with no RMA will be returned to the shipper as undelivered. Wigvana does not accept responsibility for packages that are returned to the shipper.

A customer service representative will be in contact with you once the item is received and inspected to process the return/exchange. Packages with RMA's attached will be opened and inspected with a video record created of the inspection process.

Processing Time

Refunds/Exchanges are processed within 3-5 business days of receiving. It can take up to 7-14 business days to see the credit show up on your account once the return/exchange is processed.

Postage

Shipping fees are non-refundable. Orders shipped via the free shipping option will incur a shipping fee of $25.00 upon refund. The shipping fee will be deducted from the refundable amount. Free Shipping is provided on paid orders. Exchanges will incur a shipping fee. Return shipping postage is not included and wigs must be shipped back at owner's expense. We recommend using a reputable parcel service with tracking confirmation for your return. Wigvana assumes no responsibility for any returned item lost during transit.

Odor-Free

Any odor on your wig will render it ineligible for return or exchange, or may be subject to a $75 restocking fee. Wigvana is the sole arbitrator to determine if a wig or topper has been altered in any way from its original condition and if it is returnable. Please allow 4-5 business days for your exchange/return to be processed from the time it is received by Wigvana.

Refund

Once approved, your refund will be processed and automatically applied to your original method of payment.

Wigvana Gift Cards are non-refundable. Available balance does not expire.

Return Address:

Wigvana - Returns Department 73885 Hwy 111, Ste. 3, Palm Desert, Ca. 92260

Alterations, Adjustments and Enhancements:

Any alterations to the product(s) are not eligible for returns are non-refundable.

Custom/Special Orders

Custom orders are final sale and may not be returned or exchanged. All custom sizing alterations outside of Wigvana standard sizing, removal of hair and/or wefts and ear-tabs, and other custom cap adjustments, are considered "custom orders", and may not be refunded, returned or exchanged.

In Stock Policy

If your item is not in stock you will be notified by phone or email.. You will have the option of choosing another in-stock wig, or waiting to receive your order. A delivery estimate will be provided. If your item is not in stock, you may choose to cancel your order any time before it has been shipped.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.