Refund policy

Return Policy

This Returns Policy is valid as of 14th of June 2026. 

Some words of advice

If you are new to the world of toppers and wigs, we recommend that you give yourself a good amount of time to make your new hair 'yours'. In the beginning, it can be an adjustment in terms of having all this ‘extra’ hair - this is normal. Once you begin to wear it, blend it with your own hair, get it cut by a hairdresser (bangs/soft face framing layers, thinning out the front), it will become more 'you'. You will never go back! This will be the best hair of your life!

Book a Free Wigvana Wigs Check In and get expert advise from one of our hair experts to guide you through your new purchase. 

Quick Guide: 

Please read these terms and conditions carefully.  Once you place your order you are agreeing to these terms and conditions: 

First-Time Customer:  Return Window is 3 Days (72 hours) after delivery.  Eligible for refund, exchange or store credit.  Restocking Fee is Free if order is a Wigvana Try If Before You Buy It order (one piece only, and the lesser priced item if multiple items were ordered), Return Shipping is free for one item only.

Returning Customer:  Return Window is 3 days (72 hours) after delivery.  Eligible for refund, exchange or store credit.  Restocking fee is 30% of full retail price of product.  All Shipping charges and credit card fees related to the order is paid by the customer and will be deducted from your refund.

Ineligible for Return:

Any item that has been altered, cut, thinned, colored.  Item that is not in the original condition, including the box it came in, all tags and other materials, any free or promotional materials included.  Wigvana will be the sole and final decision maker on these conditions. 

Returns/Exchanges for Change of Mind 

If you find that your piece is not working for you, for example, not the right color, cap size or length, Wigvana offers returns for a full refund* or full store credit/swap per the terms of First Time Customer or Returning Customer as outlined herein. 

Refunds

For first time customers, you are eligible for one (1) free return, including free return shipping and no restock fee. This gives you the opportunity to try Wigvana with zero risk!

Customers are entitled to one (1) free return under our Wigvana Try If Before You Buy It Program, Wigvana will not cover the cost of return for more then one order per person.

Your free return is only eligible for one (1) product. If you purchase multiple products in your first order (i.e. two (2) wigs), only one product will be eligible for a free return. The second product will incur a restocking fee of 30% of full retail price. 

Please note that customized (any added cut or custom color) pieces are not eligible for returns or exchanges. 

*First time customers are required to book a Wigvana Post Purchase Check In (phone or video call) to be eligible for this returns policy. This gives you the best opportunity to 'get to know' your new piece. Refusal to book and participate in the Wigvana Check In will void eligibility for free return.

For returning customers and first time customers who do not participate in the post purchase check in, all times in the order incur a restock fee of 30% of full retail price. 

Customers accessing Wigvana's Try It Before You Buy Program must contact Wigvana directly to arrange a return label. Wigvana does not reimburse shipping costs for labels purchased independently by the customer.

Please read our ‘Let's Be Fair’ policy below for further details on refunds. 

In-Person Purchases 

If you have purchased your piece in-person at any Wigvana location, please note that we do not accept returns for change of mind. 

Exchange/Store Credit 

First time customers are eligible for a store credit for the full amount of the purchase with free return shipping. 

Returning customers are eligible for a store credit for the full amount of the purchase, however, returning customers are responsible for the return shipping cost (which can be arranged through Wigvana's preferred shipper or your chosen shipping service). Please note that Wigvana reserves the right to determine your eligibility for a full store credit at the time of returning. Please email wigvana@gmail.com for more information. 

Alternatively, If we have the product that you wish to exchange to in stock,  you may return your piece for a exchange. If the product you wish to exchange to is not in stock, you will be issued with a full store credit for the full amount of your purchase.

Returns & Exchange Details 

All returns/exchanges must be in transit back to Wigvana Wigs within 3 days (72) from time of delivery. 

If Wigvana does not receive notification that the item(s) in your Wigvana Try Before You Buy Program has been shipped back to us during the 72 hour return window your credit card will be charged for the full amount due for your order.

You agree to accept the term herein described condition of payment after the 72 hour window closes in consideration for Wigvana's Try It Before You Buy Program.

If you wish to return/exchange, please send an email to wigvana@gmail.com BEFORE the end of the 3 day period, allowing enough time to receive the label from Wigvana (who are on an U.S. Mountain timezone), book and complete pick up with DHL Express (for international customers) or deliver the package to the post office (United States customers) within the 3 day period. Wigvana will provide a complimentary return shipping label (first time customers ONLY) to attach to your package for shipping with USPS (United States Postal Service) Ground Advantage. International customers will be required to book a pick up of their parcel by contacting their local DHL Express at their own expense.

Returning Customers:

Returning customers are responsible for the actual shipping costs to facilitate a return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order.

You can choose to return your piece to us via the following options;

1. Arrange postage service with your choice of provider. 
2. Wigvana arranges postage via our own shipping vendors and sends you a return label. If you opt for this, we will deduct the cost of shipping from your EXCHANGE,  STORE CREDIT or REFUND amount.

Wigvana Wigs cannot provide reimbursement for packages which are lost, stolen or damaged;
1) Before being accepted by DHL Express or USPS or UPS or others:
2) Returned to Wigvana Wigs with a shipping label other than the one provided by Wigvana Wigs.

For All Customers:

To receive a refund, the piece must not be altered. It must be returned in SELLABLE condition. This means no washing, using heat tools, removing the clips or wear - try ons only. When trying on the piece, please ensure your own hair is clean and does not contain any product or hair fibers, sprays, powders or similar. Please do not brush the wig or topper and ensure all the clips (if applicable) are closed before shipping the product back. The product should be free of any odors (smoke, pets, perfumes, etc).  If it's been determined the item(s) have been excessively handled it will render the item(s) as ineligible for return or exchange. Wigvana Wigs will inspect the piece thoroughly once it arrives back to Wigvana Wigs. 

If you’ve purchased included lace fronts or monofilament caps, the lace front and monofilament caps must remain completely uncut and undamaged to be eligible for return. This applies to all wigs, including those with lace pre-cut by our team, as well as any lace that has been cut or altered after purchase.

If the topper/wig does not meet the above requirements, Wigvana has the right to refuse refund or apply a restocking fee of 30% of full retail price at Wigvana's discretion. If we do not deem the product to be eligible for a refund, the product will be shipped back at the buyer’s expense using the original form of payment. 

Shipping costs, credit card charges, import duties and any other fees are non-refundable. If you choose to purchase with AfterPay, ShopPay, or any other payment plan portals, the AfterPay fee of 6% (or similar) will be deducted from your refund if you choose to return. Purchases made via AfterPay or similar 'buy now pay later' portals are not eligible for the Wigvana Try It For Free Program.

Please note that customized (any added cut or custom color) pieces are not eligible for returns/exchanges. 

Once Wigvana Wigs receives the returned piece, please allow up to 5 working days for the refund to be processed.

Wigvana Wigs ships out all parcels with the security of a ‘signature upon delivery’ or use of a Shipping Service or the use of a tracking number that will show date and time of delivery if no signature was required by us, If the buyer is unavailable when the parcel arrives, in most cases, the post/courier will inform the recipient of the location for the parcel pick up or organize a re-delivery. Parcels that are not collected within the specified time frame will be shipped back to Wigvana Wigs. In this case, Wigvana Wigs will need to then return the parcel back to the buyer, at the buyer’s expense, and it will be classed as a final sale. Wigvana Wigs cannot be responsible for lost packages if they are not collected or lost in return shipment. 

The customer is responsible for tracking and insuring their shipment and Wigvana cannot be held responsible for items that are damaged, lost or stolen. If a customer makes an adjustment to the original shipping address via the shippers portal (or similar), Wigvana is not responsible for these changes in case a parcel is not delivered. The customer has the option to select shipping insurance at the checkout.

‘Let's Be Fair’ Policy

 At Wigvana, we are so confident that you’ll absolutely LOVE your new hair, that we are waiving our restocking and return shipping fees when you purchase your first product. We want you to have the opportunity to try our hair entirely RISK-FREE. We are one of the only hair companies to offer this, so in return we only ask for your cooperation and understanding.  This means that you are not taking advantage of our superior returns policy. Customers are entitled to one (1) free return under our Wigvana Try It Before You Buy It Program, Wigvana will not cover the cost of return for more then one order per person. Wigvana reserves the right to determine whether the piece is eligible for this return policy on a case by case basis. We will assess whether you are eligible for this policy once you have contacted Wigvana Wigs. Wigvana's decision is final. For example, returning with the intention to repurchase within a short time frame or with an added customization is not within the scope of the Try It For Free offer.

Return on Reduced/Sale Items

Items carrying a ‘PRICE DROP’ 'CLEARANCE' tag or the use of a ‘FINAL’ discount code do not have a refund option for change of mind or for incorrect color, base size or length. 

Items that have been discontinued are not eligible for a refund or exchange.

International Custom Laws and Taxes 

Wigvana Wigs cannot be responsible or give advice for any specific country import taxes and duties. Please be aware of these before you make a purchase. These fees are also non-refundable regardless of any promotions. 

Countries requiring Fumigation Certificates please note that these costs are non refundable.

The customer is responsible for the actual shipping costs to facilitate a return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. If the customer chooses not to pay the customs/duty fees, the piece will be shipped back at the customer's expense. The customer will be required to pay a 30% restock fee plus the costs of original shipping and any other fees incurred.

For international returns, the customer is responsible for completing a customs declaration form accurately. You must declare that it is a 'returned product to the retailer (Wigvana Wigs)' and follow all instructions provided by Wigvana for this declaration. If the form is not filled in accurately and Wigvana Wigs is charged tax due to your claim, this amount will also be deducted from your refund/exchange. Any international duties or taxes are non-refundable. 

Cancellations 

Orders that are ‘cancelled’ before receipt will incur a restock fee of 30% of retail price. If the customer decides to swap to another piece before it is shipped, there is a $30.00 US exchange charge.

Faulty Products

Before the topper/wig is shipped to the buyer, it undergoes extensive quality checks. In the unlikely chance the topper/wig is faulty and Wigvana is unable to repair it, a full refund will be provided.

Custom/Customized Orders

Custom Topper or Wig Orders do not have a refund option for change of mind/color/size etc. A custom piece is a bespoke product exclusively made with a particular client in mind. If Wigvana alters a stock piece at the customer's request (e.g. an added color or cut this is also classed as a 'Custom Order'. 

A custom order includes; 

• Any Cut,Thinning & Softening Cut. 
• Wigvana Custom Color
• Wigvana's Lace Wigs when the lace front pre cut

If the piece is faulty and unrepairable by Wigvana Wigs, a refund will be issued.

For Non First Time Customers: 

Not sure about your purchase? No Worries. We've got you too.

Contact us for a Return Authorization Code (RAC) and simply send your items back within 3 days from receiving date, with the RMC written on the outside of the package. For more information see the details below. 

PLEASE NOTE: Orders placed during sales, promotions or discount code orders will be EXCHANGE ONLY. Please review the details provided in your order confirmation email.

Exchanges are FREE. Let's get it right the second time around, whether that means finding the right cap construction, style, or color. Choose from a large selection. Not sure what works best for you? Schedule a personalized virtual wig consultation with our wig experts: Ava, Giovanni or anyone of our licensed hairstylist.

There is a 3-day return/exchange policy for all purchases from this website as long when your item is received from the shipping carrier, and includes weekends. Wigvana uses a tracking system for all items shipped. (All purchases made at any of our brick and mortal stores, are final sales, no returns / no refunds / no cancellations. A one time exchange for in store purchases only is allowed for special orders only (items that are not currently in stock and have to be ordered).

Wigs must be shipped back to Wigvana within 3 days of receipt in the the original packaging, with tags attached, to qualify for return/exchange.

You must request a Return Authorization Code, send an email to request a RAC # to: wigvana@gmail.com for a return authorization. Please write the RAC on the outside of your return package.

DO NOT RETURN YOUR PURCHASE WITHOUT THE REQUIRED RAC PROVIDED BY US. Package's will not be accepted without RAC written on the outside of the package. Packages with no RAC written on the outside of the package will be returned to the shipper as undelivered. Wigvana does not accept responsibility for packages that are returned to the shipper.

A customer service representative will be in contact with you once the item is received and inspected to process the return/exchange. Packages with RAC's properly and legibly written on the package will be opened and inspected with a video record created of the inspection process.

Processing Time

Refunds/Exchanges are processed within 3-5 business days of receiving. It can take up to 7-14 business days to see the credit show up on your account once the return/exchange is processed.

Postage

Shipping fees are non-refundable. The shipping fee will be deducted from the refundable amount.  Exchanges will incur a shipping fee. Return shipping postage is not included and wigs must be shipped back at owner's expense. We recommend using a reputable parcel service and purchase insurance to protect your item with tracking confirmation for your return. Wigvana assumes no responsibility for any returned item lost during transit.

Odor-Free

Any odor on your wig will render it ineligible for return or exchange, or may be subject to a 30% restocking fee. Wigvana is the sole arbitrator to determine if a wig or topper has been altered in any way from its original condition and if it is returnable. Please allow 4-5 business days for your exchange/return to be processed from the time it is received by Wigvana.

Refund

Once approved, your refund will be processed and automatically applied to your original method of payment.

Wigvana Gift Cards are non-refundable. Available balance does not expire.

Return Address:

Wigvana - Returns Department 333 N Main Street, Unit 1363, Cedar City, Utah 84721

Alterations, Adjustments and Enhancements:

Any alterations to the product(s) are not eligible for returns are non-refundable.

Custom/Special Orders

Special Orders (in store purchases only) are allowed a one-time exchange of equal or greater value.  If you choose a product less expensive the difference will not be refunded.  So, we strongly suggest when you select a product of equal or greater value than your original purchase, so you don't lose any money.  If you select another product of higher value you will pay the difference at the time the one-time exchange is requested by you.

Custom orders are final sale and may not be returned or exchanged. All custom sizing alterations outside of Wigvana standard sizing, removal of hair and/or wefts and ear-tabs, and other custom cap adjustments, are considered "custom orders", and may not be refunded, returned or exchanged.

In Stock Policy

If your item is not in stock you will be notified by phone or email.. You will have the option of choosing another in-stock wig, or waiting to receive your order. A delivery estimate will be provided. If your item is not in stock, you may choose to cancel your order any time before it has been shipped.

This policy is subject to change at the discretion of Wigvana Wigs.

It depends on where you are. The Wigvana Wigs shipping warehouse is located in the State of Utah. Orders placed here in the United States will take 10-14 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page here on our Wigvana.com website! We will be happy to assist you.